Types of excess depending on cover and age.
Your excess is the amount you pay towards a claim. There are different types of excess and the amount you pay depends on your policy cover and the age of your pet. Your excess will increase when your pet turns 9.
Please read your schedule carefully for details of what excess applies to your pet(s).
In November 2017, we introduced a new excess structure based on previous claim history. Which is why if you have more than one pet, their excess may be different. If you've never made a claim for your pet, they automatically moved to our new excess structure when their policy renewed. Meanwhile, if you made a claim for your pet, they remain on their existing excess.
Please read your schedule carefully for details of how the excess applies to each of your pets.
For more information you can refer to the pet insurance policy wording.
You can also get in touch using one of the options below.
For security reasons, please don't include payment information on your email.
0330 102 3638
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Phone opening hours
Monday to Friday 8am to 6pm
Saturday 9am to 5pm