Types of excess depending on cover and age.
Your excess is the amount you pay towards a claim. There are different types of excess and the amount you pay depends on your policy cover and the age of your pet. Your excess will increase when your pet turns 9.
Please read your schedule carefully for details of what excess applies to your pet(s).
In November 2017, we introduced a new excess structure based on previous claim history. Which is why if you have more than one pet, their excess may be different. If you've never made a claim for your pet, they automatically moved to our new excess structure when their policy renewed. Meanwhile, if you made a claim for your pet, they remain on their existing excess.
Please read your schedule carefully for details of how the excess applies to each of your pets.
For more information you can refer to the pet insurance policy wording.
You can also get in touch using one of the options below.
E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.
For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.
We ask that you please only call us if you need to renew your policy in the next 5 days or to make a claim.
0330 102 3638
Please note our phone lines will close at 5pm on Thursday 9 April and reopen at 9am on Tuesday 14 April for the Easter Bank Holiday weekend.
If your query is not urgent , please fill in our online form and we will get back to you within 5 days.
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Monday to Friday 8am to 6pm