How do I make and track a Pet Insurance claim?

Make a pet claim

Before taking your pet to the vet, do check your cover, excess and exclusions.

Don't forget, for urgent advice you can call vetfone on 0800 072 8190, it’s free to call at any time.

If you do need to make a claim, please download and complete a Pet Insurance Claim Form. The quickest and easiest way to return your form to us is to Email it to:

To track an existing claim or ask us a question about your policy, call our pet claims team on 0330 100 7801.


We're currently CLOSED. Please see our opening hours below.

Please call us on 03301 007 801.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

  • Monday to Friday, 8am to 6pm
  • Saturday, 9am to 5pm.
Email & Post>


For general enquiries please Email

For claims please Email

Include as much as detail as possible, including your policy number, name and personal contact information.  For security reasons please don't send us payment details by Email.

We’ll respond to your Email within 24 hours, Monday to Friday.


You can also write to us at:

MORE TH>N Pet Insurance
PO BOX 15769
B2 2RA

Quote reference: PETNET.

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