How to start a claim or check on the progress of a claim.
Before taking your pet to the vet, you need to check your cover, excess and exclusions.
Don't forget, for urgent advice you can call vetfone on 0800 072 8190, it’s free to call at any time.
To track an existing claim or ask us a question about your policy, call our pet claims team on the number below.
For security reasons, please don't include payment information on your email
0330 100 7801
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Phone opening hours
Monday to Friday 8am to 6pm
Saturday 9am to 5pm