How do I make and track a pet insurance claim?

How to start a claim or check on the progress of a claim.

Before taking your pet to the vet, you need to check your cover, excess and exclusions.

Don't forget, for urgent advice you can call vetfone on 0800 072 8190, it’s free to call at any time.

If you do need to make a claim, please download and complete a pet insurance claim form. The quickest and easiest way to return your form to us is to email it to: petclaims@morethan.com.

To track an existing claim or ask us a question about your policy, call our pet claims team on the number below.

Email us

We’ll reply to your message within 24 hours, Monday to Friday

 

For security reasons, please don't include payment information on your email

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Contact Us

Phone
Give us a call

0330 100 7801

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Phone opening hours

Monday to Friday 8am to 6pm
Saturday 9am to 5pm
Sunday, closed

BUILD: MASTER