How do I make and track a pet insurance claim?

How to start a claim or check on the progress of a claim.

Before taking your pet to the vet, you need to check your cover, excess and exclusions.

Don't forget, for urgent advice you can call vetfone on 0800 072 8190, it’s free to call at any time.

If you do need to make a claim, please download and complete a pet insurance claim form. The quickest and easiest way to return your form to us is to email it to:

To track an existing claim or ask us a question about your policy, call our pet claims team on the number below.

Contact us

Call us during opening hours

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.


0330 100 7801

Monday to Friday, 8AM to 6PM | Saturday, 9AM to 5PM | Sunday, closed.