Pet insurance

Changes & updates

Changing your personal or policy details.

Renewals & cancellations

Our pet insurance renewals process, and how to cancel your policy.

Policy documents

Your policy documents and how to access them.

Policies & cover

What's included in our different cover levels, plus our exclusions, excess amounts and vet fee limits explained.


Making a new pet insurance claim or tracking an existing claim.

Pre-existing conditions & ongoing care

Pre-existing and hereditary conditions, ongoing illnesses, as well as how your pet's age can affect your cover.


Paying your pet insurance premium, changing your payment type or amending your payment date.

Useful contacts

How to contact us and where to send your documents.