What Critical Illness Cover for Life Insurance could pay for

Critical Illness Cover will pay out a lump sum on diagnosis of a condition as specified in the policy wording.

This could help improve your quality of life by paying for necessary treatment or home alterations, paying off your mortgage or covering regular bills.

Critical Illness can be added to your Mortgage Life Insurance or your Term Life Insurance.

  • New quotes – 0800 587 2653, Monday to Friday, 8am to 9pm.
  • Policies bought after 2003 – 01243 819 201, Monday to Friday 8.30am to 5pm.
  • Policies bought before 2003 – 0800 939 394, Monday to Friday 9am to 5pm.
  • Health Insurance policies bought through RSA – 0800 028 1337, Monday to Friday, 8am to 7pm and Saturday, 9am to 1pm.

Calls may be monitored and recorded.

Email & Post>


If you bought your policy after January 2003

MORE TH>NFriars House52A East StreetChichesterWest SussexPO19 1JG.

If you bought your policy before January 2003

MORE TH>NLife & PensionsCustomer ServicingPO Box 294New Hall PlaceLiverpoolL69 3ST.


We're here to answer your Emails about your Life Insurance policy and all other customer services enquiries.

Please Email morethan@directlife.co.uk and include as much as detail as possible, including your policy number, name and personal contact information.  For security reasons please don't send us any payment information by E mail.

Thanks for your feedback

Please don't enter any personal information (such as your policy number, email address or password) in the box above.

More For Our Customers

MORE TH>N - News and Information

MORE TH>N brings you all the news and information about what we cover, what we do and what that means for you, including flood advice.

Customer loyalty discount

You already trust us with your insurance, so we want to thank you by offering you a great deal on other selected insurance products.