Contact us about your landlord policy
What would you like to do today?
Contact us about your landlord policy
We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer. However rest assured we will respond to your query.
Emails are not encrypted. Please only provide us with the requested information. We'll be in touch if we need more information to complete your request.
For security reasons please don't send sensitive information by email. This includes bank, or debit and credit card details. MORE THAN cannot be held responsible for information transmitted in this way.
Existing customers
Opening hours
Monday to Friday: 9am to 5pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.
Claims (including emergency repairs and catastrophe claims)
Opening hours
24 hours, 7 days a week
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your query is not urgent, please fill in our online form and we will get back to you within 5 days.
Advice line (please quote code number 71113 for this advisory service)
Opening hours
24 hours, 7 days a week
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
Complaints
PO Box 255
Wynmondham
NR18 8DP
To make changes to your policy, please contact us.
If you are unhappy with us for any reason please call the renewal line highlighted on your renewal paperwork. If we can’t solve your problem and you decide to leave us this year, we would need verbal confirmation from the policy holder.
Only the policy holder has authority to cancel the policy. If you need further help, please contact us.
Yes you can view and download the landlord insurance policy wording.
From 29 February 2024, MORE THAN no longer offers landlord or commercial landlord insurance to new or renewing customers.
If you're a current customer, there is no need to worry. You'll continue to be insured and your cover will carry on as normal for your full policy year. You can get in touch with us to make a claim and make any other changes in all the usual ways.
We will contact you in plenty of time before your renewal is due with details about next steps.
RSA have made a business decision to concentrate on other products where RSA has a strong brand presence in the marketplace.
No, your MORE THAN landlord policy will not automatically move to another provider at renewal.
We will contact you in plenty of time before your renewal is due, with details about your options and what the next steps will be.
No, your current MORE THAN landlord or commercial landlord policy will continue unaffected; you will be able to make changes, claim and contact us as normal.
If you are an existing MORE THAN customer with a home or pet policy, there is no impact to your insurance. You'll continue to be insured and your cover will carry on as normal for your full policy year.
We will contact you in plenty of time before your renewal is due, with details about your options and what the next steps will be.
We will send you a letter at least 30 days before you need to take any action.
We are able to provide communications in alternative formats if required and you can contact us in the usual way to request this.
No, your ongoing landlord insurance claim will continue to be dealt with by MORE THAN until the claim has been closed.
If the incident you are reporting occurs prior to the end date of your existing policy, you should report your landlord insurance claim to MORE THAN in the normal way. If the incident you want to report occurs after your landlord insurance cover has moved to another provider, you should report it to your new landlord insurance provider.