What can I do if I change my mind about my policy?

How to cancel your policy if you change your mind.

Once you've received your policy documentation you have 14 days in which to cancel, and we'll refund all your premium, unless you've already made a claim.

Contact us

Call us during opening hours

Sales: (8am to 8pm Monday to Friday, 8am to 4pm on Saturday, closed Sunday). 

Claims helpline (including emergency repairs and catastrophe claims): 0330 102 4098 (24 hours a day, 365 days a year).

Advice line: 01455 255015 (please quote code number 71113 for this advisory service).

Customer service: 0330 102 4501 (8am to 8pm Monday to Friday, 8am to 4pm on Saturday, closed Sunday) to make changes to an existing policy.

Easter bank holiday opening hours:
Good Friday: closed
Easter Monday: 9.30am - 3pm

Calls may be recorded and monitored.

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