How can I change my payment type or amend a Direct Debit?

Find out how to make a change to your payments.

We're currently unable to offer you the ability to amend your payment details online, so please contact us if you'd like to change your Direct Debit details or change from monthly payment to annual payment. 

Contact us

Call us during opening hours

Sales: (8am to 8pm Monday to Friday, 8am to 4pm on Saturday, closed Sunday). 

Claims helpline (including emergency repairs and catastrophe claims): 0330 102 4098 (24 hours a day, 365 days a year).

Advice line: 01455 255015 (please quote code number 71113 for this advisory service).

Customer service: 0330 102 4501 (8am to 8pm Monday to Friday, 8am to 4pm Saturday, closed Sunday) to make changes to an existing policy.


Calls may be recorded and monitored.