What information do I need to make a claim?

Find out what you'll need in addition to your policy number.

Depending on the claim you're making, in addition to your policy number you may be asked to provide:

  • Original documents such as receipts, invoices, instruction booklets or photographs that can confirm age, make, model or cost of the item you're claiming for 
  • The date you bought the lost/damaged item(s) 
  • Written confirmation by a qualified electrician that electrical items are beyond repair

If you've been burgled or had items stolen, you should notify the police immediately and also give us the crime reference number. 

Contact us

Call us during opening hours

Sales: (8am to 8pm Monday to Friday, 8am to 4pm on Saturday, closed Sunday). 

Claims helpline (including emergency repairs and catastrophe claims): 0330 102 4098 (24 hours a day, 365 days a year).

Advice line: 01455 255015 (please quote code number 71113 for this advisory service).

Customer service: 0330 102 4501 (8am to 8pm Monday to Friday, 8am to 4pm Saturday, closed Sunday) to make changes to an existing policy.


Calls may be recorded and monitored.