What information do I need to make a claim?

Find out what you'll need in addition to your policy number.

Depending on the claim you're making, in addition to your policy number you may be asked to provide:

  • Original documents such as receipts, invoices, instruction booklets or photographs that can confirm age, make, model or cost of the item you're claiming for 
  • The date you bought the lost/damaged item(s) 
  • Written confirmation by a qualified electrician that electrical items are beyond repair

If you've been burgled or had items stolen, you should notify the police immediately and also give us the crime reference number. 

Email us

We’ll reply to your message within 24 hours, Monday to Friday.

 

For security reasons, please don't include payment information on your email.

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Contact Us

Phone
Claims helpline

0330 102 4098 (including emergency repairs and catastrophe claims)

Advice line: 01455 255015 (please quote code number 71113 for this advisory service).

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Phone opening hours

24 hours a day
365 days a year

 

 

BUILD: MASTER