Find out about our claims process.
If we've agreed to make a payment on your claim, your personal claims handler will issue either a cheque or bank transfer (BACS) which will be with you within 10 days.
If we agreed to review your claim further, your personal claims handler will have set your expectation during your call and ensured that you understand the next steps.
If you have been asked to provide evidence/information on your claim, your personal claims handler would have informed you what we require to proceed with your claim. Please ensure that your claim number is on all documentation sent to us, please fill in our online form below:
E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.
For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.
We ask that you please only call us if you need to renew your policy in the next 5 days or to make a claim.
Renewals: 0330 102 4501
Claims: 0330 102 4098 (including emergency repairs and catastrophe claims)
Advice line: 01455 255015 (please quote code number 71113 for this advisory service).
Please note our phone lines will close at 5pm on Thursday 9 April and reopen at 9am on Tuesday 14 April for the Easter Bank Holiday weekend.
In order for us to protect our staff it has become necessary to close our sales and servicing phone lines.
If your query is not urgent, please fill in our online form and we will get back to you within 5 days.
Monday to Friday 9am to 5pm
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
MORE THAN Customer Relations Team
PO Box 255