Find out about our claims process.

I have notified MORE TH>N of my claim, what happens next?

If we've agreed to make a payment on your claim, your personal claims handler will issue either a cheque or bank transfer (BACS) which will be with you within 10 days.

If we agreed to review your claim further, your personal claims handler will have set your expectation during your call and ensured that you understand the next steps.  

If you have been asked to provide evidence/information on your claim, your personal claims handler would have informed you what we require to proceed with your claim.  Please ensure that your claim number is on all documentation sent to us, our contact information is below:

E mail:

Post: RSA Claims, PO Box 256, Wymondham, NR18 9DQ.

We aim to review your documents within 48 hours of receiving them, however please allow up to 5 working days.

If we arrange for a recommended supplier(s) to contact you, they will do so within the timescale we agreed. Our supplier(s) will then contact you to discuss what happens next. Your personal claims handler will have provided you with our supplier(s) contact details during your call. 

If we have appointed a personal claims specialist due to the circumstances of the incident, they should contact you by close of business the next day and will agree the next course of action with you. This normally requires a home visit to assess the damage or to discuss your loss. 

Contact us

Call us during opening hours

Sales: (8am to 8pm Monday to Friday, 8am to 4pm on Saturday, closed Sunday). 

Claims helpline (including emergency repairs and catastrophe claims): 0330 102 4098 (24 hours a day, 365 days a year).

Advice line: 01455 255015 (please quote code number 71113 for this advisory service).

Customer service: 0330 102 4501 (8am to 8pm Monday to Friday, 8am to 4pm Saturday, closed Sunday) to make changes to an existing policy.


Calls may be recorded and monitored.