This depends on the nature and circumstance of your claim.
Your payment will depend on the nature of your claim, but in some cases we will issue a cheque in part or full settlement of the claim.
For security reasons, please don't include payment information on your email.
0330 102 4098 (including emergency repairs and catastrophe claims)
Advice line: 01455 255015 (please quote code number 71113 for this advisory service).
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Phone opening hours
24 hours a day
365 days a year