I got an error when buying online, am I covered?

Please get in touch if you've experienced a technical problem when buying online.

Occasionally when you're getting a home insurance quote online, you may experience technical problems.

This could be because your internet connection goes down or because our system has a temporary problem.

Please get in touch

If you were in the process of buying a policy and you're unsure as to whether your payment went through and you're covered for home insurance, the best thing to do is to get in touch using one of the options below and tell us your details. 

We can then check our systems to see whether you're covered.

Contact us

Email or call


Please include your policy number, name and personal contact information and for security reasons, please don't send payment information via email. We’ll respond to your message within 24 hours, Monday to Friday.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

0330 102 3627

Monday to Friday, 8AM to 8PM | Saturday, 9AM to 5PM | Sunday, 9AM to 4PM.