You should receive your policy documents within ten working days. Get in touch if they still haven't arrived.
If you’ve bought a MORE TH>N home insurance policy, you should receive your policy documents in the post within ten working days. If you haven’t received your policy documents after this time, please get in touch using one of the options below.
For security reasons, please don't include payment information on your email
0330 102 3627
If you need help securing your home, call our Home Emergency number: 0800 300 684
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Report a claim opening hours
Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday 9am to 4pm