When will I receive my home policy documents?

You should receive your policy documents within ten working days. Get in touch if they still haven't arrived.

If you’ve bought a MORE TH>N home insurance policy, you should receive your policy documents in the post within ten working days. If you haven’t received your policy documents after this time, please get in touch using one of the options below.

Contact us

Email or call


Please include your policy number, name and personal contact information and for security reasons, please don't send payment information via email. We’ll respond to your message within 24 hours, Monday to Friday.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

0330 102 3627

Monday to Friday, 8AM to 8PM | Saturday, 9AM to 5PM | Sunday, 9AM to 4PM.