Renewals and cancellations

Our renewals process, and how to cancel your home insurance policy.

How do I renew or cancel my home insurance?

Find out how to renew your policy online or by phone if you pay monthly or annually, and how to cancel your policy.

When will I receive my home policy documents?

You should receive your policy documents within ten working days. Get in touch if they still haven't arrived.

I’ve received my renewal invite, why are you showing me what I paid last year?

Find out why we've given you the previous year’s price as well as your renewal price.

Why is last year’s price different to what I paid when I renewed my policy last year?

Making changes to your policy during the year may affect the price shown and differ from what you paid at the start of the year.

How can I see what cover I had last year?

In your schedule, you’ll find a detailed breakdown of your price and what’s included in your policy, including any additional cover options you chose.

Why has my renewal price increased from last year?

Prices can increase for a number of reasons. If you haven’t made a claim on your policy, there are other reasons why prices go up at renewal.

I pay by monthly Direct Debit, but you’ve shown last year’s price as a single payment.

We’re showing your total price as we want you to be able to make an easy comparison.

Why is MORE TH>N encouraging me to shop around rather than rewarding my loyalty?

We’re working with the rest of the insurance industry to make the process of renewing easier for customers, including making sure you have the right cover at the right price.

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