Your payment schedule will be sent to you under separate cover to your welcome letter.
You should receive your payment schedule within ten working days of purchasing your policy. It will arrive under separate cover to your welcome pack.
If you haven't received these details please contact us using one of the options below.
Need a copy of your policy documents?
If you need to request a copy of your policy documents, please complete and submit our document request form.
For security reasons, please don't include payment information on your email
0330 102 3627
If you need help securing your home, call our Home Emergency number: 0800 300 684
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Report a claim opening hours
Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday 9am to 4pm