Where can I find my home insurance payment schedule?

Your payment schedule will be sent to you under separate cover to your welcome letter.

You should receive your payment schedule within ten working days of purchasing your policy. It will arrive under separate cover to your welcome pack.

If you haven't received these details please contact us using one of the options below.

Need a copy of your policy documents?

If you need to request a copy of your policy documents, please complete and submit our document request form.

Contact us

Email or call


Please include your policy number, name and personal contact information and for security reasons, please don't send payment information via email. We’ll respond to your message within 24 hours, Monday to Friday.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

0330 102 3627

Monday to Friday, 8AM to 8PM | Saturday, 9AM to 5PM | Sunday, 9AM to 4PM.