My property is going to be unoccupied for a long period of time. Am I still covered?

You must tell us if your property will be left empty for a long period of time as it may affect your cover.

If you're going away for a long period of time and your home is going to be empty, you need to let us know.

Your home policy covers your home with the assumption that it is occupied. Unoccupied properties are more at risk so some elements of your cover may be restricted whilst it is unoccupied.

Please contact us using one of the options below to let us know when you'll be away.

Contact us

Email or call

Please include your policy number, name and personal contact information and for security reasons, please don't send payment information via email. We’ll respond to your message within 24 hours, Monday to Friday.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

0330 102 3627

Monday to Friday, 8AM to 8PM | Saturday, 9AM to 5PM | Sunday, 9AM to 4PM.