You must tell us if your property will be left empty for a long period of time as it may affect your cover.
If you're going away for a long period of time and your home is going to be empty, you need to let us know.
Your home policy covers your home with the assumption that it is occupied. Unoccupied properties are more at risk so some elements of your cover may be restricted whilst it is unoccupied.
Please contact us using one of the options below to let us know when you'll be away.
For security reasons, please don't include payment information on your email
0330 102 3627
If you need help securing your home, call our Home Emergency number: 0800 300 684
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Report a claim opening hours
Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday 9am to 4pm