It’s easy to amend or set up a Direct Debit payment on your policy.
To change your payment type to Direct Debit or to amend the payment date, please contact us on one of the options below.
Please ensure you have the details of the account that the Direct Debit will be paid from to hand, including the account number and sort code.
If you have a query about a payment or your payment dates, please complete and submit our payment query form.
For security reasons, please don't include payment information on your email
0330 102 3627
If you need help securing your home, call our Home Emergency number: 0800 300 684
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Report a claim opening hours
Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday 9am to 4pm