How do I change or set up a Direct Debit?

It’s easy to amend or set up a Direct Debit payment on your policy.

To change your payment type to Direct Debit or to amend the payment date, please contact us on one of the options below.

Please ensure you have the details of the account that the Direct Debit will be paid from to hand, including the account number and sort code.

If you have a query about a payment or your payment dates, please complete and submit our payment query form.

Contact us

Email or call

Please include your policy number, name and personal contact information and for security reasons, please don't send payment information via email. We’ll respond to your message within 24 hours, Monday to Friday.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

0330 102 3627

Monday to Friday, 8AM to 8PM | Saturday, 9AM to 5PM | Sunday, 9AM to 4PM.