What information do I need to provide for an accidental damage claim?

Advice on steps to follow if you'd like to make an accidental damage claim on your policy.

Before you start your claim you should check you’ve got accidental damage cover on your policy.  If you have, to process your claim we’ll need to know the following:

  • What exactly happened (when, where, how).
  • What’s been damaged
  • The type, age, make, model of the item(s)
  • We may also need proof of ownership e.g. a receipt/email confirmation of purchase and details of where it was purchased.

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Contact Us

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Give us a call

Our claims centre: 0330 100 7783

If you need help securing your home, call our Home Emergency number: 0800 300 684

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Report a claim opening hours

Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday, closed

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