I’ve lost a personal possession away from the home, what do I need to make a claim?

Find out what information we need from you to make a claim for a personal possession.

Before you start a claim you’ll need to check your policy includes cover for this item away from the home.

To process your claim smoothly we’ll need to know the following:

  • Where you believe the item may have been lost
  • A loss reference number from the police
  • The type, age, make, model of the item(s)
  • We may also need proof of ownership e.g. a receipt/email confirmation of purchase and details of where it was purchased.
  • If your item was specified individually on your policy, we’ll ask for an up to date copy of your valuation certificate.

Email us

We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however rest assured will we respond to your query.

 

E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.

For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

You need to provide us with a number for us to call you back on if we need to discuss your policy.

Please enter the best number to call you back on if we need to discuss your policy.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

Please select
Please select
Make a change to my policy
Renew my policy
Cancel my policy
Make a payment
Make a general enquiry
Make a complaint

You need to tell us the main reason for contacting us about your policy.

Please select
Please select
New property address
New postal address
Add or remove cover
My property is not being lived in
New personal details
Add or remove someone
Other - I will provide more information

You need to tell us about the change to your policy.

This field is mandatory and needs to be completed.

You can tell us about a change to your policy up to 30 days in advance. Please don't enter a date in the past or anthing over one month in the future.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

For security reasons. please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

Contact Us

Phone
Give us a call

We ask that you please only call us if you need to renew your policy in the next 5 days or to make a claim. 

0330 100 7783

Please note our phone lines will close at 5pm on Thursday 9 April and reopen at 9am on Tuesday 14 April for the Easter Bank Holiday weekend.

If your query is not urgent please fill in our online form and we will get back to you within 5 days.

If you need help securing your home, call our Home Emergency number: 0800 300 684

 

Opening hours

Monday to Friday 9am to 5pm

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Post
Send us a letter

MORE THAN Customer Relations Team
PO Box 255
Wynmondham
NR18 8DP

BUILD: MASTER