I’ve lost a personal possession away from the home, what do I need to make a claim?

Find out what information we need from you to make a claim for a personal possession.

Before you start a claim you’ll need to check your policy includes cover for this item away from the home.

To process your claim smoothly we’ll need to know the following:

  • Where you believe the item may have been lost
  • A loss reference number from the police
  • The type, age, make, model of the item(s)
  • We may also need proof of ownership e.g. a receipt/email confirmation of purchase and details of where it was purchased.
  • If your item was specified individually on your policy, we’ll ask for an up to date copy of your valuation certificate.

Email us

We’ll reply to your message within 24 hours, Monday to Friday

 

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Contact Us

Phone
Give us a call

Our claims centre: 0330 100 7783

If you need help securing your home, call our Home Emergency number: 0800 300 684

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Report a claim opening hours

Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday, closed

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