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Customer help / Home insurance / Claims /

I’d like to make a contents insurance claim, what do I need to do?

First check your policy schedule and summary to confirm you’re covered. Then follow the steps here.

First check your policy schedule and summary to confirm you’re covered.  

We can process your claim a lot quicker if you have these details to hand before you call us or start a claim online.

  • Policy number 
  • Make, model and serial number of TVs/appliances/electronic devices.
  • Make, model, colour and IMEI numbers of mobile phones 
  • Photographs of items e.g. jewellery
  • We may also need proof of ownership e.g. a receipt/email confirmation of purchase and details of where it was purchased.
  • If items are damaged, do not dispose of them before speaking to our Claims team, as we may need to inspect the damage.  Where it’s necessary to get rid of the items quickly due health or safety, please take pictures to show the damage

 

Email us

We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however rest assured will we respond to your query.

 

E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.

For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

You need to provide us with a number for us to call you back on if we need to discuss your policy.

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Please enter the best number to call you back on if we need to discuss your policy.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

Please select
Please select
Make a change to my policy
Renew my policy
Cancel my policy
Make a payment
Make a general enquiry
Make a complaint

You need to tell us the main reason for contacting us about your policy.

Please select
Please select
New property address
New postal address
Add or remove cover
My property is not being lived in
New personal details
Add or remove someone
Other - I will provide more information

You need to tell us about the change to your policy.

This field is mandatory and needs to be completed.

Show help

You can tell us about a change to your policy up to 30 days in advance. Please don't enter a date in the past or anthing over one month in the future.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

Show help

For security reasons. please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

Contact Us

Phone
Give us a call

If your query is not urgent, please fill in our online form and we will get back to you within 5 days.

0330 100 7783

If you need help securing your home, call our Home Emergency number: 0800 300 684

 

Opening hours

Claims: Monday to Friday, 9am to 5pm

Existing customers and sales: Monday to Saturday, 9am to 5pm

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Post
Send us a letter

MORE THAN Customer Relations Team
PO Box 255
Wynmondham
NR18 8DP

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About Us

MORE THAN is a trading name of Royal & Sun Alliance Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).

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