I’d like to make a contents insurance claim, what do I need to do?

First check your policy schedule and summary to confirm you’re covered. Then follow the steps here.

First check your policy schedule and summary to confirm you’re covered.  

We can process your claim a lot quicker if you have these details to hand before you call us or start a claim online.

  • Policy number 
  • Make, model and serial number of TVs/appliances/electronic devices.
  • Make, model, colour and IMEI numbers of mobile phones 
  • Photographs of items e.g. jewellery
  • We may also need proof of ownership e.g. a receipt/email confirmation of purchase and details of where it was purchased.
  • If items are damaged, do not dispose of them before speaking to our Claims team, as we may need to inspect the damage.  Where it’s necessary to get rid of the items quickly due health or safety, please take pictures to show the damage

 

Contact us

Call us during opening hours

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

0330 102 3627

Monday to Friday, 8AM to 8PM | Saturday, 9AM to 5PM | Sunday, 9AM to 4PM.

BUILD: MASTER