First check your policy schedule and summary to confirm you’re covered.
We can process your claim a lot quicker if you have these details to hand before you call us or start a claim online.
- Policy number
- Make, model and serial number of TVs/appliances/electronic devices.
- Make, model, colour and IMEI numbers of mobile phones
- Photographs of items e.g. jewellery
- We may also need proof of ownership e.g. a receipt/email confirmation of purchase and details of where it was purchased.
- If items are damaged, do not dispose of them before speaking to our Claims team, as we may need to inspect the damage. Where it’s necessary to get rid of the items quickly due health or safety, please take pictures to show the damage