How do I make and track a home insurance claim?

How to make a home insurance claim and track its progress.

Make a claim

It is quick and easy to start a claim online.

You’ll need to have your policy schedule to hand and as many details of the damage as possible.

If you need 24/7 emergency assistance, contact 0800 300 684

 

Track a claim

To track an existing claim please contact us using one of the options below.

Email us

We’ll reply to your message within 24 hours, Monday to Friday

 

For security reasons, please don't include payment information on your email

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Contact Us

Phone
Give us a call

Our claims centre: 0330 100 7783

If you need help securing your home, call our Home Emergency number: 0800 300 684

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Report a claim opening hours

Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday, closed

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