How to make a home insurance claim and track its progress.
Make a claim
It is quick and easy to start a claim online.
You’ll need to have your policy schedule to hand and as many details of the damage as possible.
If you need 24/7 emergency assistance, contact 0800 300 684
Track a claim
To track an existing claim please contact us using one of the options below.
For security reasons, please don't include payment information on your email
Our claims centre: 0330 100 7783
If you need help securing your home, call our Home Emergency number: 0800 300 684
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Report a claim opening hours
Monday to Friday 8am to 8pm
Saturday 9am to 5pm