Making a claim or tracking an existing claim

How do I make and track a home insurance claim?

How to make a home insurance claim and track its progress.

What information do I need to provide for an accidental damage claim?

Advice on steps to follow if you'd like to make an accidental damage claim on your policy.

I’ve lost a personal possession away from the home, what do I need to make a claim?

Find out what information we need from you to make a claim for a personal possession.

I’ve suffered a theft from my home, what do I need to do to make a claim?

To process your claim smoothly we’ll need to get some important details from you. Find out more here.

How do I find out the excess on my home insurance policy?

Your policy excess should be detailed in your policy documents (policy schedule and policy summary).

What problems can Home Emergency help me with?

You can call anytime for help with certain home emergencies where further damage is likely, or there’s a risk to health and safety.

I’d like to make a contents insurance claim, what do I need to do?

First check your policy schedule and summary to confirm you’re covered. Then follow the steps here.

I'd like to make a buildings related claim, what do I need to do?

So we can process your claim swiftly we’ll need some specific information from you which you can find here.

Will you send out a contractor to quote for any repairs needed to my home?

No, we’ll normally ask you to obtain an itemised quote for fixing the damage. 

Am I covered for damage to my fence, hedge or gate after a storm?

Fences, hedges and gates aren’t covered under your policy for damage caused by storm or flooding. 

What should I do if my home is flooded?

Advice on steps to follow if your home has been flooded.

I’ve emailed you but haven’t yet had a reply. Can you tell me what’s going on with my claim?

If your query is urgent please phone us on 0330 100 7783.