How can I view or change my home insurance account details?

You can make some changes in your online account area.

Your online account

In your online account area you can:

  • Change your account password and email address
  • Find out your policy number
  • Find out your renewal date
  • Retrieve a quote

Please note that if you change your password it may take up to 24 hours to receive the reset email.

You can also do the following online without logging in:

Making changes by phone

You can also call us on the phone number below. This includes changes to your personal details such as your name and address and adding or removing something from your policy.


Contact us

Email or call

Please include your policy number, name and personal contact information and for security reasons, please don't send payment information via email. We’ll respond to your message within 24 hours, Monday to Friday.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

0330 102 3627

Monday to Friday, 8AM to 8PM | Saturday, 9AM to 5PM | Sunday, 9AM to 4PM.