How can I make a Car Insurance complaint?

We're sorry that you haven't had a good experience and we're here to help resolve your complaint.

Before you contact us it may be useful to read our complaints procedure

Email us

You can email us with your complaint at Please include your policy number, name and personal contact information and as much detail as possible about your complaint.

We’ll respond to your email within 24 hours, Monday to Friday.

Call us

You can also call us on one of the numbers below. Calls may be recorded and monitored.

  • >Customer service & website complaints – 0330 102 3638
  • >Hearing or speech difficulties – Minicom on 0800 300 836.

Write to us

Please write to us with details of your complaints and send your complaint to:

Customer Relations Team
PO Box 255,
NR14 8DP.

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