If you’re unhappy with your policy please call the renewal line highlighted on your renewal paperwork. If we can’t solve your problem and you decide to leave us this year, please call us on the phone number below.
Cancelling your policy
You can cancel your policy online if your policy is more than 14 days old and if you have not started a claim.
Just click the 'Online' tab below and log in to your online account. Then select the cancellation option. Only the policyholder can cancel the policy.
If you wish to cancel in the first 14 days please call us on the phone number below.
If you/we cancel the policy within the first 14 days, you'll be charged a £25 fee inclusive of Insurance Premium Tax at the current rate.
If you cancel your policy after 14 days, you’ll be charged a £50 fee, inclusive of Insurance Premium Tax at the current rate.
If you pay monthly and your policy is cancelled
If you pay annually and your policy is cancelled
Please call us on 0330 102 2911.
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
For general enquiries please Email email@example.com
For claims please Email firstname.lastname@example.org.
When you Email us please include your policy number, name and personal contact information, and if you're making a claim, as much detail about the claim as possible. For security reasons, please don't send us payment information by Email.
We’ll respond to your Email within 24 hours, Monday to Friday.
You can also write to us at:
MORE TH>N Customer Services
PO Box 825
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