How do I renew or cancel my policy?

What you need to do if you want to renew or cancel your car policy and you pay either monthly or annually.

Car Insurance renewals

About one month before your renewal date you’ll receive a letter from us. The letter will explain how to check and renew your policy.

Renew online

If you're asked to renew online, you'll need to log in to your account and follow a few simple steps.  

Renew by phone

You can call the phone number below to renew your policy.


You can cancel your policy by contacting us by telephone or in writing. Please see the ‘Policy Cancellation’ section of your Policy Schedule for terms and applicable fees.

Contact us

Call us during opening hours

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

0330 102 2911

Monday to Friday, 8AM to 8PM | Saturday, 9AM to 5PM | Sunday, 9AM to 4PM.