Policy documents and No Claim Bonus

Your policy documents and how to access them, including your proof of No Claim Discount (NCD).

How do I request my No Claim Bonus (NCB)?

How to get a copy of your No Claim Bonus (NCB) for your car policy.

How can I get copies of my policy documents?

Find out how to request copies of your policy documents online here.

Receiving confirmation of your car insurance cancellation

You should receive your cancellation confirmation and No Claim Bonus within 7 to 10 working days.

Can I use my No Claim Bonus (NCB) for more than one car?

You can't use your No Claim Bonus (NCB) for more than one car, though we may be able to duplicate your NCB.

Is my partner earning a No Claim Bonus (NCB) on my policy as well as me?

Only the policyholder earns a a bonus on the policy, but we may be able to duplicate the bonus for a partner if they insure a second car with us.

How can I get a copy of my car insurance certificate?

You can either log in to your online account or get in touch to request a copy.

Where should I send my proof of No Claim Bonus (NCB)?

If we'veĀ asked you to send us proof of your NCB, you can send it to our car insurance customer service address.

How do I prove my No Claim Bonus?

To prove your NCB you can either send us a letter from your previous insurer or a copy of your renewal notice with your NCB entitlement stated on it.

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