Am I covered for windscreen or window damage?

You're covered for windscreen damage under your Comprehensive policy but not if you have Third Party, Fire and Theft only. 

You're also covered for damage to car windows.

What to do if you've damaged or broken your car windscreen or windows

Please call our glass helpline on 0800 731 3172.

Making a claim won't affect your No Claim Bonus but you will have to pay the excess specified on your policy schedule.


Glass helpline

If you have a cracked or broken windscreen, window or glass sunroof, please call our glass helpline on 0800 731 3172 (24 hours).

Car claims helpline

Please call us on - 0330 1023 630.

Claims from outside the UK - 0330 102 4115

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

Monday to Friday, 8am to 8pm

Saturday, 8am to 4pm.

Email & Post>


For claims please Email

When you Email us please include your policy number, name and personal contact information, and if you're making a claim, as much detail about the claim as possible. For security reasons, please don't send us payment information by Email.

We’ll respond to your Email within 24 hours, Monday to Friday.


You can also write to us at:

Rapid Motor Claims
PO BOX 256
NR18 9DQ

Thanks for your feedback

Please don't enter any personal information (such as your policy number, email address or password) in the box above.

More For Our Customers

MORE TH>N - News and Information

MORE TH>N brings you all the news and information about what we cover, what we do and what that means for you, including flood advice.

Customer loyalty discount

You already trust us with your insurance, so we want to thank you by offering you a great deal on other selected insurance products.