Why might my policy be cancelled?

We hope not to have to cancel your policy but you should be aware that there are a number of reasons why this could happen. They include, but are not limited to:

  • Failure to have the telematics box installed within 14 days of your policy start date
  • Failure to send in all required document within 14 days of your policy start date
  • Exceeding your mileage allowance (remember you can top up at any time) 
  • Repeated or excessive speeding 
  • Not parking at your delcared overnight location postcode 

For further information about the cancellation of your policy, please read the policy wording thoroughly.

Contact us

Call us during opening hours

We ask that you please only call us if you need to renew your policy in the next 5 days or to make a claim. Please note our phone lines will close at 5pm on Thursday 9 April and reopen at 9am on Tuesday 14 April for the Easter Bank Holiday weekend.  If your query is not urgent  please fill in our online form and we will get back to you within 5 days. 

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.


0345 072 4422

Monday to Friday, 9AM to 5PM | Saturday, closed | Sunday, closed.

From failure to have your black box installed to unacceptable driving behaviour, find out more about why your policy could be cancelled.