How does the black box measure my driving style?

Find out everything you need to know about how your driving style is measured.

Your black box measures bits of your driving that we know are dangerous. This includes how fast you drive compared to the speed limit, how sharply you brake, accelerate and corner, and when you drive (the time of day, how often in 24 hours, and the length of your journeys). We look at how often, or not, these things happen and calculate your feedback based on that. This means your feedback shows how you drive most of the time, but occasional mishaps don't hurt too much.

Contact us

Call us during opening hours

We ask that you please only call us if you need to renew your policy in the next 5 days or to make a claim. Please note our phone lines will close at 5pm on Thursday 9 April and reopen at 9am on Tuesday 14 April for the Easter Bank Holiday weekend.  If your query is not urgent  please fill in our online form and we will get back to you within 5 days. 

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.


0345 072 4422

Monday to Friday, 9AM to 5PM | Saturday, closed | Sunday, closed.