Your policy documents are automatically available via your online account. Simply register to access them 24 hours a day, 365 days a year. You can view and print your policy documents by logging in to your online account here.
If you're having difficulty logging in, you can request your duplicate documents via this online form.
If you would still like to receive a paper copy of your documents, you will be given the option for this before you purchase your policy.
There is an additional charge of £6 (for policy numbers beginning with MCAR only) but this covers the printing and posting of all documents you will receive during the policy year and can include the following:
All of the above will be sent to you via 1st Class post except the Renewal Pack which is already sent out in advance of your renewal date.
Remember though, all of these documents will be available in your online account and accessible whenever you need them via your computer, laptop or mobile device. So if you register for your account you may decide you don’t need paper copies as well.
Find out how to request copies of your policy documents online here.
For security reasons, please don't include payment information on your email.
0330 102 2911
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Phone opening hours
Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Sunday: 9am to 4pm