How long will I have to wait to receive my cashback?

If you bought your policy via a site such as Quidco/Topcashback

When you buy a policy via a cashback site it can take up to six months for you to get paid. 

If you've not received your cashback after this period please contact the cashback website direct as MORE TH>N customer managers will not have access to the specific details of the offer. 

If you bought your policy direct with MORE TH>N using our cashback offer

We'll pay you cashback within 90 days of the start of your policy. If after 90 days you haven't received your cheque please email enquiries@morethan.com using the subject line 'Cashback query'.

Make sure you include your name, address, policy number and contact details.

Email us

We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however rest assured will we respond to your query.


E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.

For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

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You need to provide us with a number for us to call you back on if we need to discuss your policy.

Please enter the best number to call you back on if we need to discuss your policy.

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Please select
Please select
Make a change to my policy
Renew my policy
Discuss my renewal price
Cancel my policy - no longer needed
Make a payment
Make a general enquiry
Make a complaint

You need to tell us the main reason for contacting us about your policy.

Please select
Please select
New car or registration number
New address
Add or remove a driver
Temporary such as driving abroad
New personal details
Other - I will provide more information

You need to tell us about the change to your policy.

This field is mandatory and needs to be completed.

You can tell us about a change to your policy up to 30 days in advance. Please don't enter a date in the past or anthing over one month in the future.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

For security reasons. please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

Contact Us

Phone
Give us a call

If your query is not urgent, please fill in our online form and we will get back to you within 5 days.

Renew my policy: 0330 102 3615

Report a claim in the UK: 0800 300 252

Existing claims: 0330 1023 630

Report a claim from outside the UK: +(44)330 102 4115

Glass Helpline: 0800 731 3172

Emergency helpline (open 24/7) - if you've been involved in an accident where anyone is injured: 0800 300 252

Existing customers and sales: 0330 100 0593

Opening hours

Claims: Monday to Friday, 9am to 5pm

Existing customers and sales: Monday to Friday, 8am to 6pm and Saturday, 9am to 5pm

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

By post
Send us a letter

Claims:

MORE THAN Claims
Rapid Motor Claims
PO BOX 256
Wymondham
NR18 9DQ

Complaints:

MORE THAN Customer Relations Team
PO Box 255
Wymondham
NR18 8DP

BUILD: MASTER