Will I get a courtesy car after an incident?

Find out more information on courtesy cars here.

If you use one of our approved repairers, we'll provide you with a courtesy car for the duration of your repairs.

If you’ve purchased the courtesy car upgrade and use a non-approved repairer, or your vehicle is beyond economical repair (total write-off) or stolen we’ll provide you with a courtesy car for up to 14 days.

If you use a non-approved repairer and you haven’t purchased the courtesy car upgrade, we’ll be unable to provide a courtesy car. 

Email us

We’ll reply to your message within 24 hours, Monday to Friday.

 

For security reasons, please don't include payment information on your email.

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Contact Us

Phone
Give us a call

Report a claim in the UK: 0800 300 252

Existing claims: 0330 1023 630

Report a claim from outside the UK: +(44)330 102 4115

Glass Helpline: 0800 731 3172

Emergency helpline (open 24/7) - If you've been involved in an accident where anyone is injured: 0800 300 252 
 

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Report a claim opening hours​

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday: Closed

 

 

By post
Our claims team

MORE TH>N Claims
Rapid Motor Claims
PO BOX 256
Wymondham
NR18 9DQ

BUILD: MASTER