Find out the information it'd be helpful if you can have to hand so you can make a claim.

Before you notify us of a claim it'd be helpful if you can have the following to hand:

- Names and addresses of everyone involved in the incident including passengers

- Phone numbers

- Registration numbers and makes and models of vehicles involved

- Insurers' details and policy numbers

- Details of whether or not the police attended

- Digital photos

- Details of any witnesses

Let us know before arranging repairs or sorting out a replacement car.

We've produced a handy guide to refer to here.

If your car's been stolen, you'll need to notify the police and get a crime reference number.

Contact Us

Give us a call

We ask that you please only call us if you need to renew your policy in the next 5 days or to make a claim.

Renew my policy: 0330 102 3615

Report a claim in the UK: 0800 300 252

Existing claims: 0330 1023 630

Report a claim from outside the UK: +(44)330 102 4115

Glass Helpline: 0800 731 3172

Emergency helpline (open 24/7) - if you've been involved in an accident where anyone is injured: 0800 300 252 

In order for us to protect our staff it has become necessary to close our sales and servicing phone lines.

If you need to get in touch with us, please fill in our online form and we will get back to you within 5 days.

Opening hours​

Monday to Friday: 9am to 5pm

Please note our phone lines will close at 5pm on Thursday 9 April and reopen at 9am on Tuesday 14 April for the Easter Bank Holiday weekend.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.


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Rapid Motor Claims
PO BOX 256
NR18 9DQ


MORE THAN Customer Relations Team
PO Box 255
NR18 8DP