I'd like an update on an existing claim

You can get an update on an existing claim by giving us a call.

We're not able to update you on an existing claim online but we'll be happy to discuss this with you over the phone.

Please give us a call using the details below.

Contact Us

Give us a call

Report a claim in the UK: 0800 300 252

Existing claims: 0330 1023 630

Report a claim from outside the UK: +(44)330 102 4115

Glass Helpline: 0800 731 3172

Emergency helpline (open 24/7) - If you've been involved in an accident where anyone is injured: 0800 300 252 

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Report a claim opening hours​

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday: Closed



By post
Our claims team

Rapid Motor Claims
PO BOX 256
NR18 9DQ