Can I use my own repairer if I damage my car?

Find out more about our nationwide network of approved repairers. 

You can, but there will be an additional excess of £200. You should also be aware that, as standard, we wouldn't be able to provide a courtesy car or offer a guarantee on any repairs.

If the repairer provides a courtesy car, we would not automatically cover this vehicle, so you would have to substitute it onto your policy.

We offer a courtesy car upgrade which provides a hire car for up to 14 days if you use a non-approved repairer, your vehicle is a write-off or has been stolen.

If you use a recommended repairer

We have a nationwide network of approved repairers. We'll instruct a repairer who can arrange for the collection and delivery of your vehicle to minimise inconvenience. They’ll provide a lifetime guarantee on repairs and a courtesy car for the duration of the repairs (excludes a write-off).

Email us

We’ll reply to your message within 24 hours, Monday to Friday.

 

For security reasons, please don't include payment information on your email.

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Contact Us

Phone
Give us a call

Report a claim in the UK: 0800 300 252

Existing claims: 0330 1023 630

Report a claim from outside the UK: +(44)330 102 4115

Glass Helpline: 0800 731 3172

Emergency helpline (open 24/7) - If you've been involved in an accident where anyone is injured: 0800 300 252 
 

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Report a claim opening hours​

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday: Closed

 

 

By post
Our claims team

MORE TH>N Claims
Rapid Motor Claims
PO BOX 256
Wymondham
NR18 9DQ

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