Will I get a courtesy car after an incident?

Find out more information on courtesy cars here.

If you use one of our approved repairers we will provide you with a courtesy car for the duration of your repairs.

If you’ve purchased the courtesy car upgrade and use a non-approved repairer, or your vehicle is beyond economical repair (total loss) or stolen we’ll provide you with a courtesy car for up to 14 days.

If you use a non-approved repairer and you haven’t purchased the courtesy car upgrade, we’ll be unable to provide a courtesy car. 

Contact us

Our claims centre

Report a claim in the UK: 0800 300 252

Emergency recovery: 0800 300 252 24 hours a day, 7 days a week

Existing claims: 0330 1023 630 Monday to Friday 8am to 8pm, Saturday 9am to 4pm

Report a claim from outside the UK: +(44)330 102 4115

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.


Report a claim - opening hours

Monday to Friday, 8AM to 8PM | Saturday, 8AM to 4PM | Sunday, closed.