I'd like an update on an existing claim

You can get an update on an existing claim by giving us a call.

We can't update you on an existing claim online but we'll be happy to discuss this with you over the phone.

Please give us a call using the details below.

Contact us

Our claims centre

Report a claim in the UK: 0800 300 252

Emergency recovery: 0800 300 252 24 hours a day, 7 days a week

Existing claims: 0330 1023 630 Monday to Friday 8am to 8pm, Saturday 9am to 4pm

Report a claim from outside the UK: +(44)330 102 4115

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.


Report a claim - opening hours

Monday to Friday, 8AM to 8PM | Saturday, 8AM to 4PM | Sunday, closed.