When you make a claim under the loss or damage section of your policy, we’ll apply the relevant excess to the claim. Find out more here.
When you make a claim under the loss or damage section of your policy, we’ll apply the relevant excess to the claim.
It can be made up of a compulsory excess and a voluntary excess.
The excess is specific to the incident and may be a different amount for windscreen, fire, theft or accidental damage.
Please check your policy schedule where you will find the excesses that apply to your policy.
There may be certain occasions where an excess is not required, for example if you're involved in an accident involving an uninsured driver that wasn't your fault.
If you're able to provide the registration and description of the other vehicle, we'll reimburse your excess after we’ve completed our enquiries.
For security reasons, please don't include payment information on your email.
Report a claim in the UK: 0800 300 252
Existing claims: 0330 1023 630
Report a claim from outside the UK: +(44)330 102 4115
Glass Helpline: 0800 731 3172
Emergency helpline (open 24/7) - If you've been involved in an accident where anyone is injured: 0800 300 252
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Report a claim opening hours
Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
MORE TH>N Claims
Rapid Motor Claims
PO BOX 256