Do I need to pay an excess for my claim?

When you make a claim under the loss or damage section of your policy, we’ll apply the relevant excess to the claim. Find out more here.

When you make a claim under the loss or damage section of your policy, we’ll apply the relevant excess to the claim.

It can be made up of a compulsory excess and a voluntary excess.

The excess is specific to the incident and may be a different amount for windscreen, fire, theft or accidental damage.

Please check your policy schedule where you will find the excesses that apply to your policy.

There may be certain occasions where an excess is not required, for example if you're involved in an accident involving an uninsured driver that wasn't your fault.

If you're able to provide the registration and description of the other vehicle, we'll reimburse your excess after we’ve completed our enquiries.

Contact us

Our claims centre

Report a claim in the UK: 0800 300 252

Emergency recovery: 0800 300 252 24 hours a day, 7 days a week

Existing claims: 0330 1023 630 Monday to Friday 8am to 8pm, Saturday 9am to 4pm

Report a claim from outside the UK: +(44)330 102 4115

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

 

Report a claim - opening hours

Monday to Friday, 8AM to 8PM | Saturday, 8AM to 4PM | Sunday, closed.

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