Can I use my own repairer if I damage my car?

Find out more about our nationwide network of approved repairers. 

We have a nationwide network of approved repairers. We'll instruct a repairer who can arrange for the collection and delivery of your vehicle to minimise inconvenience.

They’ll provide a lifetime guarantee on repairs and a courtesy car for the duration of the repairs (excludes total loss).

You can of course choose to take your car to a non-approved garage, but please be aware that as standard we would not be able to provide a courtesy car or offer a guarantee on any repairs.

If the repairer provides a courtesy car we would not automatically cover this vehicle, so you would have to substitute it onto your policy.

We offer a courtesy car upgrade which provides a hire car for up to 14 days if you use a non-approved repairer or if your vehicle is beyond economical repair (total loss). 

Contact us

Our claims centre

Report a claim in the UK: 0800 300 252

Emergency recovery: 0800 300 252 24 hours a day, 7 days a week

Existing claims: 0330 1023 630 Monday to Friday 8am to 8pm, Saturday 9am to 4pm

Report a claim from outside the UK: +(44)330 102 4115

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.


Report a claim - opening hours

Monday to Friday, 8AM to 8PM | Saturday, 8AM to 4PM | Sunday, closed.