How to cancel and your rights under the Cooling off policy.
Once you've bought or renewed your policy, you have the right to change your mind within 14 days.
For a new policy you'll have to pay a £25 administration charge, but we'll refund any premiums paid (unless you have made a claim within that time).
If you wish to cancel after the Cooling off period, the administration charge increases to £50 and we will only refund a proportion of your premium.
Please see the policy wording for our full cancellation terms.
You can cancel in 'Your Account' area, or by contacting us using the options below.
For security reasons, please don't include payment information on your email.
0330 102 2911
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Phone opening hours
Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Sunday: 9am to 4pm