Are there fees for making changes to my policy?

You can make a number of changes to your personal information and your policy details within your online account area and you won't be charged. To log in please click on the 'Online' tab below.

Online changes

You can make the changes below online and you won't be charged an administration fee.

  • >Change of car
  • >Change overnight location of car
  • >Change address
  • >Change driver details
  • >Change of use
  • >Change your car registration to a personalised or cherished number plate

Any of the above changes made over the phone will incur an administration fee of £25.

Phone changes

The changes below are only available on the phone. Please call us on the phone number below.

For each change you will be charged an administration fee of £25.

  • >Add temporary driver
  • >Change payment details
  • >Add temporary additional car
  • >Change excess

Adding extra cover options

If you'd like to add an extra cover option to your policy, you can do it online or by phone. You won't be charged an administration fee.




Please call us on 0330 102 2911.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

  • Monday to Friday, 8am to 8pm
  • Saturday, 9am to 5pm
  • Sunday, 9am to 4pm.
Email & Post>


For general enquiries please Email

For claims please Email

When you Email us please include your policy number, name and personal contact information, and if you're making a claim, as much detail about the claim as possible. For security reasons, please don't send us payment information by Email.

We’ll respond to your Email within 24 hours, Monday to Friday.


You can also write to us at:

MORE TH>N Customer Services
PO Box 825
Colmore Gate
B3 2AY

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