We sell a policy every two minutes ^

We sell a policy every two minutes ^

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Protecting customers with insurance since 2001


Frequently asked questions

In order to support our customers as the coronavirus (COVID 19) pandemic continues, we have put together the frequently asked questions below

This continues to be an ever-changing situation, so we have included additional information about our insurance policies, ways you can manage your policy online and how best to contact us.

Following the latest Government announcement, we are changing the way we work to best serve our customers and help protect our teams. This means that some of our call centres will need to temporarily reduce their opening hours.

Please see our additional support FAQs below for more information on how to get in touch with us.

If you are struggling financially due to coronavirus, you will find a list of organisations providing free and impartial advice as well as further information on managing your payments and applying for a payment deferral here.