How to make a claim


It's easy to make a claim.

We've made our claims process easy so that you can concentrate on getting on with your work.
Call our dedicated team of specialist claims handlers on 0330 102 4088.
Calls may be recorded and monitored.
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Tell us what's happened

If you need to make a claim, it's a good idea to have your policy schedule to hand and to note down the details of any damage. It helps us to process your claim as quickly as possible. To submit your claim, call us on 0330 102 4088.

We can also help to recover your vehicle and get your drivers to where they need to go.

Here to help when things go wrong.

Our focus is to get you back on the road after an accident.
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Are you covered?

Before you get in touch, make sure you've checked the following:

Your policy schedule - it's easy to forget the cover you bought so take a moment to check the document we sent you when you bought your van insurance. It contains your unique policy number and the personal details you gave us.

Your policy cover excesses - your policy schedule lists the excesses payable if you make a claim. Have you investigated the repair or replacement cost? Is it worth making a claim?

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What happens next?

Once you've submitted a claim, a claims handler will keep you updated on its progress. Depending on the claim, we can also put you in touch with our authorised tradespeople.

 

Frequently asked questions

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