Travel Insurance Claims and Policy Documents

If you have have lost your luggage, missed your flight or had an accident, you may need to make a travel insurance claim. You can find details below of all the contact details and information you'll need, as well as full and summary details of our Travel Insurance Policy Wording.

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Baggage, cancellation, medical and travel delay claims

For all Travel Insurance claims, including lost baggage, holiday cancellation, medical and travel delay claims, please call the relevant number below:

  • >For policies purchased or renewed on or after 25th April 2016, call 0330 102 2940 (open Monday to Friday, 8am to 6pm).
  • >For policies purchased or renewed before 25th April 2016, call 0800 197 2346 (open Monday to Sunday, 8am to 8pm).

Emergency medical assistance

If you need emergency medical assistance when you're abroad, you can call the emergency medical assistance helpline 24 hours a day.

  • >For policies purchased or renewed on or after 25th April 2016, call +44 208 603 9884
  • >For policies purchased or renewed before 25th April 2016, call +44 124 362 1183

Policy documents for policies purchased or renewed on or after 25th April 2016

For policies prefixed MT – TRV please download

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Policy documents for policies purchased or renewed before 25th April 2016

For policies prefixed MT – TRV please download

If you can't view the documents above, you may need to install Adobe Reader on your machine. You can download Adobe Reader for free from the Adobe website (opens in a new window).

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