Protecting customers with insurance since 2001

Protecting customers with insurance since 2001

We've made an update to your cover

We're pleased to tell you that you can claim for prescription admin fees. These are the costs charged by your vet for writing a prescription. The prescription fee is part of your vet fee limit for insured accidents and illnesses. 

Asking your vet to write a prescription, then buying your pet’s medication from a licensed online animal pharmacy could be a cheaper option. This means the limit on your policy can go further.

Make a claim

How to make a Pet insurance claim

Pet claims made easy

Everything you need to know to make a pet insurance claim

  • Claim for vet fees for a new condition:

Download our pet insurance claim form.

Complete the form and email to petclaims@morethan.com along with your bills or invoices.

iPhone or iPad users: You need to download and save the PDF to your Files app before you can edit the claim form.

  • Claim for ongoing treatment and repeat medication:

You can make your claim 24/7 online.

  • Claim for other costs:

Email petclaims@morethan.com if your claim is not in relation to treatment, medication or prescription fees. In your email, let us know what you're claiming for. Please attach copies of any relevant bills, invoices, or supporting documents.

What type of claim are you making?

I need to claim for vet fees for a new condition or new medication

Dog with red lead.

If you're the pet owner:

Download our pet insurance claim form and follow these steps:

  1. Gather your vet bills and medical notes because you'll need to send us copies
  2. Fill in the claim form. You can either edit the PDF or print a copy. iPhone or iPad users: You need to download and save the PDF to your Files app before you can edit the claim form
  3. Complete sections A to E and then pass the form to your vet so they can complete sections F and G
  4. Email the form, your pet's medical notes and vet bills to petclaims@morethan.com

If you're the vet:

Download our pet insurance claim form and follow these steps:

  1. Gather your invoices and the pet's medical notes because you'll need to send us copies
  2. Fill in the claim form. You can either edit the PDF or print a copy
  3. Complete sections F and G and then pass the form to the pet's owner so they can complete sections A to E
  4. Email the form, the pet's medical notes and invoices to petclaims@morethan.com
Person with cat and dog.

I need to make a claim for ongoing treatment or repeat medication

  1. Before you start, you'll need digital copies of invoices or bills relating to your claim. We'll ask you to upload these

  2. When you start, select the ongoing claim option

  3. Complete the remainder of the online form and submit your claim

I need to claim for other costs

Email us if you need to claim for:

  • Accidental damage
  • Emergency boarding
  • Lost and found cover
  • Or anything else that doesn’t include vet treatment or medication

Please email petclaims@morethan.com

Your email should include:

  • Details about what happened
  • Digital copies of any invoices or other supporting evidence. Full details of what evidence will be needed can be found in your policy wording

Once we've received your email, our claims team will process your claim.

Man sitting in chair reading book.

What happens next?

Once we've received your claim:

  • We aim to process most claims within 7 days

  • We'll be in touch if we need further information from you or your vet in order to progress your claim
  • You can track the progress of any of your claims online, no matter how they’ve been submitted

Important information

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.