Make a pet claim

To make a claim, please download and complete a Pet Insurance Claim Form.

The quickest and easiest way to return your form to us is to Email it to You can also call our Pet Claims Helpline on 03301 007 801 – calls may be recorded and monitored.

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Have you taken your pet to the vet?

If you're not sure about whether to take your pet to the vets, we offer a freephone pet helpline provided by vetfone. You can call them anytime of the day or night on 0800 072 8190. You’ll need to state your policy number, your pet's name, their breed and approximate age.

Before you make a claim for any pet illness you must have an expert assessment from a qualified vet.

It's easy to make a claim

If you need to make a claim we can often pay your vet directly and quickly (subject to your their agreement), allowing you to focus on what matters most - getting your pet back onto its paws.

To claim for an ongoing illness

You must complete an ongoing Pet Insurance claim form every three to six months to claim for an ongoing illness.

Incomplete forms and missing supporting information could delay your claim so please check you have completed everything fully. You can expect a response to your claim within 15 to 20 working days of submitting your form. Please let us know within 31 days of your vet telling you that treatment is needed and not later than 60 days after treatment starts. Claims will be settled by cheque.

How to claim if your pet has passed away

To claim for vets fees as a result of your pet passing away please submit a fully completed Pet Insurance claim form. Your vet must state the date and the cause of death or reason for having your pet put to sleep. You can expect a response to your claim within 15 to 20 working days of submission. Claims will be settled by cheque and original papers will be returned to you.

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