How to make a pet insurance claim

To make a claim, please download and complete a Pet Insurance Claim Form.

You need to have the following information to hand:

  • >Your policy number
  • >Your pet's previous veterinary practice/s (if applicable)
  • >Your previous address (if applicable)

The quickest and easiest way to return your form to us is to Email it to

You can also call our Pet Claims Helpline on 03301 007 801 – calls may be recorded and monitored.

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Is your pet unwell? Help is only a phone call away

Not sure whether to take your pet to the vet? vetfone is our freephone 24/7 advice line, and is available to all of our policyholders.

Our trained veterinary nurses are here to take your call at any time of the day or night. Call our team on 0800 072 8190.

Before you make a claim, your pet must have seen a vet for an expert assessment.

It's easy to make a claim

We've made our claims process easy for you, so that you can concentrate on getting your pet back on its paws.

It takes us 15-20 working days to review your claim.

We can often pay your vet directly and quickly (subject to your and their agreement).

For an ongoing illness you must complete an Ongoing Vet Payment Claim Form every three to six months.

My pet needs to be treated by another vet

If your pet needs to be referred to another vet, your normal vet will agree with you which one to use from our referral vet network

You can rest assured that every practice is accredited by the Royal College of Veterinary Surgeons. 

If you need further advice about which referral vet to use, please call our Vet Referral Helpline on 0330 100 6445 before you make the appointment. 

Claiming if your pet has passed away

It's horrible when you have to say goodbye to a loyal friend.

If you wish to claim for vet fees relating to your pet being put to sleep please complete a Pet Insurance Claim Form.

We're here to help

If you have any queries about your policy, need to check what's covered, or want to check the progress of your claim, you can call our team on 03301 007 801.

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