Home emergency cover

It can help you find the right tradesperson to fix a sudden problem in your home, such as burst pipes or boiler breakdowns. You'll be able to use our 24-hour helpline for help when you need it most. This also includes associated call-out costs.

Our Extra cover includes up to £1,000 per home emergency claim as standard. You can add this cover to Essentials and Standard policies.

What's considered a home emergency?

A home emergency is an event that makes your home unsafe or causes damage to your home or contents. It may also result in your home losing its main source of heating, lighting or water. Events that may lead to a home emergency include burst pipes, broken doors and windows, roof damage, blocked drains or a power failure.

• Non-emergency repairs. This means if your house is safe to live in and repairs can wait a day or more

• Boiler servicing or issues caused by a lack of care or servicing
• Wear and tear or general maintenance repairs, like a dripping tap 
• If you have two toilets in your house and one is blocked. As you still have access to a toilet, this isn't considered a plumbing or drainage emergency
• Problems in unoccupied properties. This applies if your property has been vacant for more than 60 days in a row

Yes, we'll cover your boiler if it's under 15 years old or has an output of less than 60kW.

We'll pay up to £500 towards the cost of a new boiler if:

• Your current boiler breaks and can't be repaired
• Fixing it costs more than a new boiler of similar make and model, including insulation

Your boiler must be serviced annually with a registered tradesperson.