Will I need to pay an excess for every claim?

  • Not all the benefits of your cover will require an excess to be paid. Please refer to the table of benefits on page 4 of the MORE TH>N Travel Insurance policy document for full details.
  • Where applicable, excesses will apply to each individual incident, each section of cover and to each person making a claim for the duration of your cover.
Phone>
  • New quotes03301 007 825 Monday to Friday, 8am to 7pm, Saturday 9am to 5pm.
  • Customer service enquiries0345 078 7502 Monday to Friday, 8am to 7pm, Saturday, 9am to 5pm.
  • Claims -
    • For policies purchased or renewed on or after 25th April 2016: 0330 102 2940 Monday to Friday, 8am to 6pm.
    • For policies purchased or renewed before 25th April 2016: 0800 197 2346 Monday to Sunday, 8am to 8pm.
  • Emergency medical assistance -
    • For policies purchased or renewed on or after 25th April 2016: +44 208 603 9884 available 24/7, 365 days a year.
    • For policies purchased or renewed before 25th April 2016: +44 1243 621 183 available 24/7, 365 days a year.
Email & Post>

Email

We're here to answer your queries about your Travel Insurance policy and all other customer services enquiries.

Please Email morethantravelhelp@hoodtravel.co.uk and include as much as detail as possible, including your policy number, name and personal contact information. For security reasons please don't send us payment information by Email.

Post

MORE TH>N Travel Insurance
Customer services
1st Floor Maitland House
Warrior Square
Southend-On-Sea
Essex
SS1 2JY

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