Help when you're abroad

Our Travel Insurance gives you 24 hour access to emergency assistance wherever you are in the world. If you registered for a MORE TH>N Travel Account when your bought your insurance you can access your documents online at any time by logging into your account area.

If you do not have an account we recommend you take the policy documents you were sent away with you on your travels.

Emergency Assistance and Claims

For policies purchased or renewed on or after 25th April 2016

We're here to help 24/7 for medical emergencies. Nurseline, a team of trained nurses can give you medical information and a symptom assessment whilst you're on holiday, as well as details of available medical services. For help call us on +44 208 603 9884

You can also call our claims line for non-emergency claims on +44 330 102 2940 Monday to Friday, 8am to 6pm.

For policies purchased or renewed before 25th April 2016

We're here to help 24/7 for medical emergencies. Nurseline, a team of trained nurses can give you medical information and a symptom assessment whilst you're on holiday, as well as details of available medical services. For help call us on +44 1243 621 183

You can also call our claims line for non-emergency claims on +44 800 197 2346 Monday to Sunday, 8am to 8pm.

Phone>
  • New quotes03301 007 825 Monday to Friday, 8am to 7pm, Saturday 9am to 5pm.
  • Customer service enquiries0345 078 7502 Monday to Friday, 8am to 7pm, Saturday, 9am to 5pm.
  • Claims -
    • For policies purchased or renewed on or after 25th April 2016: 0330 102 2940 Monday to Friday, 8am to 6pm.
    • For policies purchased or renewed before 25th April 2016: 0800 197 2346 Monday to Sunday, 8am to 8pm.
  • Emergency medical assistance -
    • For policies purchased or renewed on or after 25th April 2016: +44 208 603 9884 available 24/7, 365 days a year.
    • For policies purchased or renewed before 25th April 2016: +44 1243 621 183 available 24/7, 365 days a year.
Email & Post>

Email

We're here to answer your queries about your Travel Insurance policy and all other customer services enquiries.

Please Email morethantravelhelp@hoodtravel.co.uk and include as much as detail as possible, including your policy number, name and personal contact information. For security reasons please don't send us payment information by Email.

Post

MORE TH>N Travel Insurance
Customer services
1st Floor Maitland House
Warrior Square
Southend-On-Sea
Essex
SS1 2JY

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