Does your Pet Insurance cover pre-existing medical conditions?

You can still take out Accident Only, Basic, Classic or Premier cover with us if your pet has a pre-existing medical condition, however that condition will not be covered under the policy.

Our Accident Only policy will not cover any accident within the first 48 hours of the cover start date in the first period of insurance. Each accident/injury will be covered until you reach your cover limit or 12 months from the first date of treatment, whichever happens first.

After the cover limit of 12 months is reached you cannot claim again on that condition.

If your pet develops a condition after the first 14 days of the policy, under our Basic cover each condition will be covered until you reach your cover limit or 12 months from the first date of treatment, whichever happens first.

After the cover limit or 12 months is reached you cannot claim again for that condition.

If you select our Classic cover, each new condition is covered up to the vet fees limit for the entire length of the treatment. As long as your policy remains active there's no time limit but once you reach your limit we will no longer cover that condition.

If you choose our Premier cover you'll be able to claim for an ongoing condition that develops after the first 14 days of the policy, up to your limit each year (as long as your policy remains active).

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Email

For general enquiries please Email pet@morethan.com

For claims please Email morethan.petclaims@uk.rsagroup.com

Include as much as detail as possible, including your policy number, name and personal contact information.  For security reasons please don't send us payment details by Email.

We’ll respond to your Email within 24 hours, Monday to Friday.

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You can also write to us at:

MORE TH>N Pet Insurance
PO BOX 15769
Birmingham
B2 2RA

Quote reference: PETNET.

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